Transaction Billing

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Outgoing calls to U.S. and Canadian phone numbers +
Each call placed is considered a transaction. An unanswered, failed, or busy signal counts as a transaction; however retries to the same number are free if the original call was unanswered or busy when using the TryCount command.

+ International Pricing - Calls outside of the U.S and Canada incur extra charges based on carrier, as seen in this Excel doc.

Transferred calls
A transaction is not charged at the time of the transfer (although CDYNE reserves the right to charge for transfers).

Incoming calls
Billed the same as outgoing calls, see below for examples.

Transaction Examples
Seconds in the following examples represent the duration of the phone call when the call is connected (ringing does not count). Each call placed is considered a transaction. An unanswered, failed, or busy signal counts as a transaction; however retries to the same number are free if the original call was unanswered or busy when using the TryCount command.

Example Call 1:
17 second call: 1 transaction

Example Call 2:
115 second call: 1 transaction

Example Call 3:
121 second call: 2 transactions

Example Call 4:
121 second call that had a transfer 15 seconds into the call: 2 transactions

Example Call 5:
200 second call: 3 transactions

Example Call 6:
Call attempted with no answer, 0 second call, no voicemail: 1 transaction

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