Phone Notify! Script Samples

Back to Phone Notify!

= Summary = Phone Notify! TextToSay allows you to add some very advanced scripting into your outbound calls or notifications. Some of them allow extra things such as recording, transferring, goto, etc. Use the Dial Plan Generator to Create your own Advanced Calling Scripts. Don't forget to add your finished work here.

= Examples =

Political Poll
Call will hang up if an answering machine is detected.

~\ActOnDigitPress(false)~ ~\ClearDTMF~ ~\AssignDTMF(1|Voted)~ ~\AssignDTMF(2|Voted)~ ~\AssignDTMF(3|Voted)~ ~\ActOnDigitPress(true)~ Hello, please take the next 30 seconds to participate in a poll for the 155th district house of delegates. If the election were held today, would you vote for Republican John Smith, press 1, Democrat Bob Jones, press 2, or undecided press 3. ~\WaitForDTMF(10)~ ~\Goto(Start)~ ~\Label(Voted)~ Your vote has been recorded. Thank you for your participation. Good night. ~\EndCall~ ~\Label(Amd)~ ~\EndCall~

Appointment Reminders

 * Script sample is provided by Exigen Services

~\ActOnDigitPress(false)~ ~\ClearDTMF~ ~\SetVar(Attempt|1)~ This is a call from Doctor Smith. John has an appointment with Dr. Smith on June 18 at 9:50 AM. ~\Label(TopMenu)~ ~\AssignDTMF(1|AppointmentConfirm)~ ~\AssignDTMF(2|Reschedule)~ ~\AssignDTMF(3|Cancel)~ ~\AssignDTMF(9|Unsubscribe)~ ~\AssignDTMF(0|CallAttendant)~ ~\AssignDTMF(*|Start)~ ~\AssignDTMF(#|HangUp)~ ~\ActOnDigitPress(true)~ To confirm the appointment, press 1. To reschedule the appointment, press 2. To cancel the appointment, press 3. To unsubscribe from voice reminders, press 9. To speak with our attendant, press 0. To repeat the message, press star. To end the call, press pound. ~\WaitForDTMF(10)~ ~\IncreaseVariable(Attempt|1)~ ~\GotoIf(Attempt|1|TopMenu)~ ~\GotoIf(Attempt|4|AttemptEnd)~ ~\Label(RepeatMenu)~ Please choose from the following options. ~\Goto(TopMenu)~ ~\Label(AttemptEnd)~ ~\EndCall~ ~\Label(CallAttendant)~ Please hold while your call is transferred to our attendant. ~\TransferTo(12085555555)~ ~\EndCall~ ~\Label(HangUp)~ ~\EndCall~ ~\Label(AppointmentConfirm)~ ~\QueryExternalServer( http://null.cdyne.com/manage_appointment.cgi?action=confirm&queueid=[queueid]|Result)~ Your appointment has been confirmed. Thank you. ~\EndCall~ ~\Label(Reschedule)~ ~\ActOnFeature(false)~ ~\ClearDTMF~ ~\AssignDTMF(*|TopMenu)~ ~\AssignDTMF(0|RescheduleConfirm)~ To confirm the resheduling of your appointment, press 0. To return to the main menu, press star. ~\WaitForDTMF(10)~ ~\Goto(Reschedule)~ ~\Label(RescheduleConfirm)~ ~\QueryExternalServer( http://null.cdyne.com/manage_appt.cgi?action=reschedule&queueid=[queueid]|Result)~ We will call you on the next business day to reschedule your appointment. Thank you. ~\EndCall~ ~\Label(Cancel)~ ~\ActOnFeature(false)~ ~\ClearDTMF~ ~\AssignDTMF(*|TopMenu)~ ~\AssignDTMF(0|CancelConfirm)~ To confirm the cancellation of your appointment, press 0. To return to the main menu, press star. ~\WaitForDTMF(10)~ ~\Goto(Cancel)~ ~\Label(CancelConfirm)~ ~\QueryExternalServer( http://null.cdyne.com/manage_appt.cgi?action=cancel&queueid=[queueid]|Result)~ We will call you on the next business day to reschedule your appointment. Thank you. ~\EndCall~ ~\Label(Unsubscribe)~ ~\ActOnFeature(false)~ ~\ClearDTMF~ ~\AssignDTMF(*|TopMenu)~ ~\AssignDTMF(0|UnsubscribeConfirm)~ To confirm unsubscription from voice reminders, press 0. To return to the main menu, press star. ~\WaitForDTMF(10)~ ~\Goto(Unsubscribe)~ ~\Label(UnsubscribeConfirm)~ ~\QueryExternalServer( http://null.cdyne.com/unsubscribe.aspx?phonenumber=5555555555&queueid=[queueid]|Result)~ Your phone number has been placed on our do not call list. Please call our office to activate voice reminders. Thank you. ~\EndCall~ ~\Label(Amd)~ This is a call from Dr. Smith. John has an appointment with Dr. Smith on June 18 at 9:50 AM. ~\EndCall~

School Announcements
~\ActOnDigitPress(false)~ ~\ClearDTMF~ ~\SetVar(Attempt|1)~ ~\Label(Start)~ Hello, This is North Sanders High School calling to inform you that your child was found absent from school today. ~\Label(Menu)~ ~\AssignDTMF(1|RepeatMessage)~ ~\AssignDTMF(2|ChildHome)~ ~\AssignDTMF(*|Advisor)~ ~\ActOnDigitPress(true)~ To repeat this message, Please press 1. To confirm that your child has been kept home due to illness or other circumstances, Please Press 2. If your would like to talk to an Advisor at the school, Please press star and your call will be transferred. ~\WaitForDTMF(10)~ ~\IncreaseVariable(Attempt|1)~ ~\GotoIf(Attempt|4|AttemptEnd)~ ~\Label(RepeatMessage)~ ~\Goto(Menu)~ ~\Label(AttemptEnd)~ ~\EndCall~ ~\Label(ChildHome)~ Thank You for confirming that your child has been kept home from school today. ~\EndCall~ ~\Label(Advisor)~ Please hold while your call is transferred to an advisor. ~\TransferTo(1236547890)~ ~\EndCall~ ~\Label(Amd)~ Hello, this is North Sanders High School calling to inform you that your child was found absent from school today. Please contact an advisor at 1236547890 as soon as possible to confirm that your child has been kept home today. Thank you. ~\EndCall~

~\ActOnDigitPress(false)~ ~\ClearDTMF~ ~\SetVar(Attempt|1)~ ~\Label(Start)~ Hello, this is Smith Public Schools calling to inform you that due to incoming severe weather, School will be closed tomorrow, March 15, 2008. ~\Label(Menu)~ ~\AssignDTMF(1|RepeatMessage)~ ~\AssignDTMF(#|HangUp)~ ~\ActOnDigitPress(true)~ To repeat the previous message, Please press 1. To end the call, Please hang up or press Pound. ~\WaitForDTMF(10)~ ~\IncreaseVariable(Attempt|1)~ ~\GotoIf(Attempt|1|Menu)~ ~\GotoIf(Attempt|4|AttemptEnd)~ ~\Label(RepeatMessage)~ ~\Goto(Start)~ ~\Label(AttemptEnd)~ ~\EndCall~ ~\Label(HangUp)~ ~\EndCall~ ~\Label(Amd)~ Hello, this is Smith Public Schools calling to inform you that due to incoming severe weather, School will be closed tomorrow, March 15, 2008. Please take necessary precautions to stay safe during the inclement weather. Thank You and have a good night. ~\EndCall~

Registration-Confirmation
~\ActOnDigitPress(false)~ ~\ClearDTMF~ ~\SetVar(Attempt|1)~ Hello, my name is Bart. I am trying to reach Cecile Munsey. I am calling from Bid Ville dot com to verify a V.I.P membership. If this is not Cecile Munsey, please accept my apology and ignore this call. If this is the correct person, please have a pen and paper ready to write down your confirmation code. ~\Label(TopMenu)~ ~\AssignDTMF(1|ConfirmationCode)~ ~\AssignDTMF(*|RepeatMenu)~ ~\AssignDTMF(#|HangUp)~ ~\ActOnDigitPress(true)~ To receive your confirmation code, press 1. If you are not Cecile Munsey, please press pound to terminate the call. To repeat, press start. ~\WaitForDTMF(10)~ ~\IncreaseVariable(Attempt|1)~ ~\GotoIf(Attempt|1|TopMenu)~ ~\GotoIf(Attempt|4|AttemptEnd)~ ~\Label(RepeatMenu)~ Please choose from the following options. ~\Goto(TopMenu)~ ~\Label(AttemptEnd)~ ~\EndCall~ ~\Label(HangUp)~ ~\EndCall~ ~\Label(ConfirmationCode)~ ~\ClearDTMF~ ~\AssignDTMF(1|ConfirmationCode)~ Your Confirmation Code is 2, 1, 7, 1. To repeat your Confirmation Code, press 1. Or stay on the line for more information. ~\WaitForDTMF(5)~ Please return to the Bid Ville website and enter this code to confirm your V. I. P. membership. You will also receive an email explaining where and how to enter this code. Thank you very much for participating. Have a great day. Good Bye. ~\EndCall~ ~\Label(Amd)~ Hello, my name is Bart, from Bid Ville dot com.I am trying to reach Cecile Munsey to verify a V. I. P. membership. If this is not Cecile Munsey, please accept my apology and ignore this call. If this is the correct person, Your confirmation code is, 2, 1, 7, 1. Please return to the Bid Ville website and enter this code to confirm your V. I. P. membership. You will also receive an email explaining where and how to  enter this code. Thank you very much for participating. Have a great day. Good Bye. ~\EndCall~

Survey
~\ActOnDigitPress(false)~ ~\ClearDTMF~ ~\SetVar(Attempt|1)~ Hello, this is Roger's Car Dealership calling to see if you would be willing to participate in our small survey about the service you received at your last visit to our service center. ~\Label(TopMenu)~ ~\AssignDTMF(1|Participate)~ ~\AssignDTMF(*|DoNotParticipate)~ ~\AssignDTMF(#|Repeat)~ ~\ActOnDigitPress(true)~ If you would like to participate in our survey, Please press 1. If you do not wish to participate in our survey, Press star. To repeat, Please press pound. ~\WaitForDTMF(10)~ ~\IncreaseVariable(Attempt|1)~ ~\GotoIf(Attempt|1|TopMenu)~ ~\GotoIf(Attempt|4|AttemptEnd)~ ~\Label(Repeat)~ Please choose from the following options. ~\Goto(TopMenu)~ ~\Label(AttemptEnd)~ ~\EndCall~ ~\Label(DoNotParticipate)~ Thank You for your time. ~\EndCall~ ~\Label(Participate)~ ~\ClearDTMF~ This survey consists of four questions, and should only take a couple minutes to complete. ~\Goto(QuestionOne)~ ~\Label(QuestionOne)~ ~\AssignDTMF(1|Quick)~ ~\AssignDTMF(2|LittleLong)~ ~\AssignDTMF(3|Long)~ ~\AssignDTMF(*|RepeatQOne)~ First Question. At your last visit to our service center, how long was the wait for your vehicle to be serviced. If your wait was nice and quick, Please press One. If you had a wait that was a little long, Press Two. If you had a really long wait, press Three. To repeat the Question, press Star. ~\WaitForDTMF(10)~ ~\Label(RepeatQOne)~ ~\Goto(QuestionOne)~ ~\Label(Quick)~ We are glad to hear that your wait was quick. ~\Goto(QuestionTwo)~ ~\Label(LittleLong)~ We are sorry to hear that your wait was a little long. ~\Goto(QuestionTwo)~ ~\Label(Long)~ We are really sorry to hear that you had a long wait. ~\Goto(QuestionTwo)~ ~\Label(QuestionTwo)~ ~\ClearDTMF~ ~\AssignDTMF(1|YesQTwo)~ ~\AssignDTMF(2|No)~ ~\AssignDTMF(*|RepeatQTwo)~ Question Two. Was the staff at our service center courteous, and did they answer any questions you may have had. Press one for Yes. Press Two for No. To repeat the question, Press star. ~\WaitForDTMF(10)~ ~\Label(RepeatQTwo)~ ~\Goto(QuestionTwo)~ ~\Label(YesQTwo)~ We are proud to hear that our staff gave you good service. ~\Goto(QuestionThree)~ ~\Label(No)~ We are sorry to hear that our staff did not give you the service you deserve. ~\Goto(QuestionThree)~ ~\Label(QuestionThree)~ ~\ClearDTMF~ ~\AssignDTMF(1|YesQThree)~ ~\AssignDTMF(2|NoQThree)~ ~\AssignDTMF(3|NotSure)~ ~\AssignDTMF(*|RepeatQThree)~ Question Three. Was your vehicle well taken care of by our staff members. If Yes, press one. If no, press two. If you are not sure, press three. To repeat the question, Press star. ~\WaitForDTMF(10)~ ~\Label(RepeatQThree)~ ~\Goto(QuestionThree)~ ~\Label(YesQThree)~ We are proud to know that your vehicle was well taken care of. ~\Goto(LastQuestion)~ ~\Label(NoQThree)~ We are sorry that your vehicle was not taken care of. ~\Goto(LastQuestion)~ ~\Label(NotSure)~ We hope that our staff took good care of your vehicle. ~\Goto(LastQuestion)~ ~\Label(LastQuestion)~ ~\ClearDTMF~ ~\AssignDTMF(1|YesLastQ)~ ~\AssignDTMF(2|NoLastQ)~ ~\AssignDTMF(*|RepeatLastQ)~ Last Question. Do you plan on returning to our service center the next time your vehicle needs service. For Yes, Press One. For No, Press Two. To repeat the question, Press star. ~\WaitForDTMF(10)~ ~\Label(RepeatLastQ)~ ~\Goto(LastQuestion)~ ~\Label(YesLastQ)~ We are proud to hear that you will continue to use our services. Thank You for Participating in our Survey, Have a great Day. ~\EndCall~ ~\Label(NoLastQ)~ We are sorry to hear that you will no longer be using our services. Thank You for participating in our survey, Have a great Day. ~\EndCall~ ~\Label(Amd)~ Hello, this is Roger’s Car Dealership calling to see if you would like to participate in a survey regarding your last visit to our service center. If you would like to participate in this Survey, Please give us a  call at 0134357698. Thank You. ~\EndCall~

Recording sound files (by sending your own call)
~\SetVar(maxrecordseconds|300)~ ~\AssignDTMF(2|ReRecord)~ ~\PlaySpecialSoundFile(BEA78757-BE32-4670-A8F7-D7E03AAFFB95)~ Sound ID test ~\Label(ReRecord)~ ~\PlaySpecialSoundFile(AAA31398-AED0-4854-B745-95D174AAFE37)~ ~\PlaySpecialSoundFile(586fde68-70fa-49eb-b64c-e44d33ce0573)~ ~\RecordAndSaveAs(test)~ ~\AssignDTMF(1|End)~ ~^test~ ~\PlaySpecialSoundFile(C8F07A8C-E130-4E54-BE55-8079B8BB64E5)~ ~\Label(End)~ ~\PlaySpecialSoundFile(B8B80319-0308-4E9A-80D8-D3A3D1E3CF51)~